IT Support Outsourcing (Managed IT Services – MSP)
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What the service includes
IT Support Outsourcing (Managed IT Services – MSP)
Outsource your IT management to a team of specialists and ensure the stable, secure and efficient operation of your infrastructure. We offer complete IT support services, proactive monitoring and infrastructure management, so that your business runs without interruptions.
Through MSP (Managed IT Services), we take operational responsibility for the IT environment, prevent problems before they affect activity, and intervene quickly when necessary.
User technical support (Helpdesk) – Level 1 and Level 2
We provide technical support for users, both remote and on-site, for the rapid resolution of IT incidents and operational requests.
Level 1 (L1) – operational support
First point of contact for common issues:
- reset passwords and access accounts
- email support (Outlook, Microsoft 365)
- configuration of laptops, desktops and peripherals
- standard application installation
- connectivity support (Wi-Fi, VPN, network)
- troubleshooting common applications
- remote support for users
- request management through ticketing system
Level 2 (L2) – advanced technical support
Interventions for more complex problems:
- Active Directory administration / Microsoft Entra
- security policy configuration (GPO)
- Microsoft 365 support (Exchange, Teams, SharePoint)
- network troubleshooting (VLAN, DHCP, DNS)
- VPN and firewall configuration
- support Windows / Linux servers
- virtualization support (VMware, Hyper-V, Proxmox)
- business application integration
Proactive monitoring (RMM)
We constantly monitor the IT infrastructure to prevent incidents and ensure service availability.
- monitoring servers and workstations
- network equipment monitoring
- automatic alerts for incidents
- service uptime monitoring
- backup verification
- digital certificate monitoring
- centralized status dashboard
IT infrastructure management
We manage IT infrastructure for performance, stability and security.
- physical and virtual server administration
- network administration (switching, routing, VLAN)
- enterprise Wi-Fi management
- firewall configuration and security policies
- user and permissions management
- secure remote access (VPN) configuration
- infrastructure performance optimization
Patch management and updates
We keep systems updated to reduce security risks.
- Windows and Linux updates
- application security patches
- network equipment firmware updates
- hypervisor updates
- maintenance planning
- testing critical updates
Operational IT security
We apply security measures to protect infrastructure and data.
- antivirus / EDR solution administration
- security alert monitoring
- vulnerability management
- security policy configuration (GPO)
- email protection (anti-spam, anti-phishing)
- user access control
- UTM firewall configuration
Backup and recovery management
We ensure data protection and the possibility of rapid recovery.
- backup solution configuration
- backup job monitoring
- periodic check backup restore
- data retention policies
- disaster recovery procedures
User and equipment onboarding
We quickly configure new users and IT equipment.
- user account configuration
- laptop / desktop preparation
- email configuration and application access
- multi-factor authentication (MFA) setup
- install necessary applications
- VPN access configuration
Incident and request management
We ensure efficient management of IT requests.
- ticketing system
- incident prioritization according to SLA
- escalation to higher level (L3)
- periodic reporting
- root cause analysis
- infrastructure improvement recommendations
IT documentation and standardization
We ensure correct documentation of IT infrastructure and processes.
- infrastructure documentation
- IT equipment records (asset management)
- IT operational procedures
- basic security policies
- user guides
Benefits for your business
- reducing downtime
- IT incident prevention
- predictable costs
- access to multidisciplinary expertise
- secure and updated infrastructure
- fast user support
- scalability as the business grows
Outsource IT to professionals
Through our IT support outsourcing services, we offer you a stable, secure and easy-to-manage technological environment so that you can focus on developing your business.
Frequently asked questions
What does outsourcing IT support mean?
The Gobalt team takes over your company's IT administration: Level 1 and Level 2 helpdesk, server and network monitoring, updates, verified backups and operational security. You have a single accountable partner, with a monthly report on what was done and where the risks are.
How much does outsourced IT support cost?
The monthly subscription is based on the number of users, servers and locations. For occasional support, the rate is 35 EUR/hour for Level 1 and 45 EUR/hour for Level 2. You can find details about the models on the page IT Maintenance Brașov.
Is it worth it if we already have an IT department?
Yes. Many companies use us as Level 2 for their internal team: infrastructure projects, security, holiday cover or complex incidents. Your team stays in control; we add the expertise that is missing.
How fast do you respond to an issue?
We respond within 4 business hours, and intervention times for critical incidents are committed by contract (SLA). We work remotely or on-site, in Brașov and the surrounding area.
Have another question? Book a free IT check-up or write to us.