{"id":432,"date":"2025-10-22T13:59:57","date_gmt":"2025-10-22T13:59:57","guid":{"rendered":"https:\/\/gobalt.cwtest.ro\/?page_id=432"},"modified":"2026-03-31T11:27:54","modified_gmt":"2026-03-31T09:27:54","slug":"externalizare-suport-it","status":"publish","type":"page","link":"https:\/\/gobalt.ro\/en\/servicii\/externalizare-suport-it\/","title":{"rendered":"Externalizare Suport IT"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"432\" class=\"elementor elementor-432\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36fb22da elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"36fb22da\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c68ceb8\" data-id=\"2c68ceb8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a239e6b elementor-widget elementor-widget-heading\" data-id=\"2a239e6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT Support Outsourcing (Managed IT Services \u2013 MSP)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f9a40 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c3f9a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-right-arrow2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IT support outsourcing (MSP)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4da7200 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4da7200\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-420fb3f2\" data-id=\"420fb3f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3e6efbc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e6efbc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-abfb1d3\" data-id=\"abfb1d3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c62e193 elementor-widget elementor-widget-heading\" data-id=\"2c62e193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services List<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca7892e active-service elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ca7892e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/servicii\/externalizare-suport-it\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IT support outsourcing (MSP)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/servicii\/securitate-it-audit-securitate\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IT Security &amp; Risk Assessment<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/servicii\/infrastructura-virtualizare\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Infrastructure &amp; Virtualization<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/servicii\/solutii-microsoft\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Microsoft Solutions and Infrastructure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/servicii\/solutii-software\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Software Solutions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/servicii\/infrastructura-de-retea\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Network Architecture<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c778641\" data-id=\"3c778641\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be0333e elementor-widget elementor-widget-html\" data-id=\"be0333e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.elementor-widget-image img{\nwidth:100% !important;\nheight:100% !important;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbfc761 elementor-widget elementor-widget-image\" data-id=\"2cbfc761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"668\" src=\"https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2.webp\" class=\"attachment-full size-full wp-image-343\" alt=\"\" srcset=\"https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2.webp 1000w, https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2-300x200.webp 300w, https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2-768x513.webp 768w, https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2-18x12.webp 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" style=\"width:100%;height:66.8%;max-width:1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28cdcd93 elementor-widget elementor-widget-heading\" data-id=\"28cdcd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Description for Our Service\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d52f0de elementor-widget elementor-widget-heading\" data-id=\"4d52f0de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><h2 data-section-id=\"x4h26u\" data-start=\"165\" data-end=\"222\"><span role=\"text\"><strong data-start=\"167\" data-end=\"222\">IT Support Outsourcing (Managed IT Services \u2013 MSP)<\/strong><\/span><\/h2>\n<p data-start=\"224\" data-end=\"518\">Outsource your IT management to a team of specialists and ensure the stable, secure and efficient operation of your infrastructure. We offer complete IT support services, proactive monitoring and infrastructure management, so that your business runs without interruptions.<\/p>\n<p data-start=\"520\" data-end=\"712\">Through MSP (Managed IT Services), we take operational responsibility for the IT environment, prevent problems before they affect activity, and intervene quickly when necessary.<\/p>\n\n\n<br>\n<h2 data-section-id=\"ie3mha\" data-start=\"719\" data-end=\"782\"><span role=\"text\">User technical support (Helpdesk) \u2013 Level 1 and Level 2<\/span><\/h2>\n<p data-start=\"784\" data-end=\"930\">We provide technical support for users, both remote and on-site, for the rapid resolution of IT incidents and operational requests.<\/p>\n<h3 data-section-id=\"1b250ti\" data-start=\"932\" data-end=\"969\">Level 1 (L1) \u2013 operational support<\/h3>\n<p data-start=\"970\" data-end=\"1017\">First point of contact for common issues:<\/p>\n<ul data-start=\"1019\" data-end=\"1336\">\n<li data-section-id=\"13l4ymp\" data-start=\"1019\" data-end=\"1053\">\nreset passwords and access accounts\n<\/li>\n<li data-section-id=\"17wvhi3\" data-start=\"1054\" data-end=\"1093\">\nemail support (Outlook, Microsoft 365)\n<\/li>\n<li data-section-id=\"1b8hewr\" data-start=\"1094\" data-end=\"1143\">\nconfiguration of laptops, desktops and peripherals\n<\/li>\n<li data-section-id=\"6gsvol\" data-start=\"1144\" data-end=\"1174\">\nstandard application installation\n<\/li>\n<li data-section-id=\"nij4mg\" data-start=\"1175\" data-end=\"1217\">\nconnectivity support (Wi-Fi, VPN, network)\n<\/li>\n<li data-section-id=\"1vhzai7\" data-start=\"1218\" data-end=\"1252\">\ntroubleshooting common applications\n<\/li>\n<li data-section-id=\"j3kfjh\" data-start=\"1253\" data-end=\"1287\">\nremote support for users\n<\/li>\n<li data-section-id=\"1iuub3t\" data-start=\"1288\" data-end=\"1336\">\nrequest management through ticketing system\n<\/li>\n<\/ul>\n<h3 data-section-id=\"20wmnm\" data-start=\"1338\" data-end=\"1378\">Level 2 (L2) \u2013 advanced technical support<\/h3>\n<p data-start=\"1379\" data-end=\"1420\">Interventions for more complex problems:<\/p>\n<ul data-start=\"1422\" data-end=\"1752\">\n<li data-section-id=\"12526rj\" data-start=\"1422\" data-end=\"1471\">\nActive Directory administration \/ Microsoft Entra\n<\/li>\n<li data-section-id=\"k4agqh\" data-start=\"1472\" data-end=\"1514\">\nsecurity policy configuration (GPO)\n<\/li>\n<li data-section-id=\"1mcl612\" data-start=\"1515\" data-end=\"1567\">\nMicrosoft 365 support (Exchange, Teams, SharePoint)\n<\/li>\n<li data-section-id=\"x5f3uy\" data-start=\"1568\" data-end=\"1609\">\nnetwork troubleshooting (VLAN, DHCP, DNS)\n<\/li>\n<li data-section-id=\"1d5dlc5\" data-start=\"1610\" data-end=\"1639\">\nVPN and firewall configuration\n<\/li>\n<li data-section-id=\"13mwi75\" data-start=\"1640\" data-end=\"1672\">\nsupport Windows \/ Linux servers\n<\/li>\n<li data-section-id=\"o3wj4a\" data-start=\"1673\" data-end=\"1721\">\nvirtualization support (VMware, Hyper-V, Proxmox)\n<\/li>\n<li data-section-id=\"z7fyu\" data-start=\"1722\" data-end=\"1752\">\nbusiness application integration\n<\/li>\n<\/ul>\n<hr data-start=\"1754\" data-end=\"1757\">\n<h2 data-section-id=\"17awl6g\" data-start=\"1759\" data-end=\"1794\"><span role=\"text\">Proactive monitoring (RMM)<\/span><\/h2>\n<p data-start=\"1796\" data-end=\"1907\">We constantly monitor the IT infrastructure to prevent incidents and ensure service availability.<\/p>\n<ul data-start=\"1909\" data-end=\"2143\">\n<li data-section-id=\"1smtm8\" data-start=\"1909\" data-end=\"1950\">\nmonitoring servers and workstations\n<\/li>\n<li data-section-id=\"18kv7fs\" data-start=\"1951\" data-end=\"1983\">\nnetwork equipment monitoring\n<\/li>\n<li data-section-id=\"190ydpm\" data-start=\"1984\" data-end=\"2018\">\nautomatic alerts for incidents\n<\/li>\n<li data-section-id=\"10i17t\" data-start=\"2019\" data-end=\"2049\">\nservice uptime monitoring\n<\/li>\n<li data-section-id=\"5yuntj\" data-start=\"2050\" data-end=\"2073\">\nbackup verification\n<\/li>\n<li data-section-id=\"q9cdor\" data-start=\"2074\" data-end=\"2109\">\ndigital certificate monitoring\n<\/li>\n<li data-section-id=\"du9zw\" data-start=\"2110\" data-end=\"2143\">\ncentralized status dashboard\n<\/li>\n<\/ul>\n<hr data-start=\"2145\" data-end=\"2148\">\n<h2 data-section-id=\"8g6abg\" data-start=\"2150\" data-end=\"2187\"><span role=\"text\">IT infrastructure management<\/span><\/h2>\n<p data-start=\"2189\" data-end=\"2263\">We manage IT infrastructure for performance, stability and security.<\/p>\n<ul data-start=\"2265\" data-end=\"2557\">\n<li data-section-id=\"xc3143\" data-start=\"2265\" data-end=\"2306\">\nphysical and virtual server administration\n<\/li>\n<li data-section-id=\"1pc3ohr\" data-start=\"2307\" data-end=\"2354\">\nnetwork administration (switching, routing, VLAN)\n<\/li>\n<li data-section-id=\"xo2yg4\" data-start=\"2355\" data-end=\"2386\">\nenterprise Wi-Fi management\n<\/li>\n<li data-section-id=\"1eeqbum\" data-start=\"2387\" data-end=\"2435\">\nfirewall configuration and security policies\n<\/li>\n<li data-section-id=\"yrdsye\" data-start=\"2436\" data-end=\"2474\">\nuser and permissions management\n<\/li>\n<li data-section-id=\"19z8kjh\" data-start=\"2475\" data-end=\"2517\">\nsecure remote access (VPN) configuration\n<\/li>\n<li data-section-id=\"fk9c9x\" data-start=\"2518\" data-end=\"2557\">\ninfrastructure performance optimization\n<\/li>\n<\/ul>\n<hr data-start=\"2559\" data-end=\"2562\">\n<h2 data-section-id=\"10zoizx\" data-start=\"2564\" data-end=\"2602\"><span role=\"text\">Patch management and updates<\/span><\/h2>\n<p data-start=\"2604\" data-end=\"2675\">We keep systems updated to reduce security risks.<\/p>\n<ul data-start=\"2677\" data-end=\"2863\">\n<li data-section-id=\"1wjaqro\" data-start=\"2677\" data-end=\"2707\">\nWindows and Linux updates\n<\/li>\n<li data-section-id=\"1ws228m\" data-start=\"2708\" data-end=\"2743\">\napplication security patches\n<\/li>\n<li data-section-id=\"l8ylrp\" data-start=\"2744\" data-end=\"2784\">\nnetwork equipment firmware updates\n<\/li>\n<li data-section-id=\"uworu\" data-start=\"2785\" data-end=\"2809\">\nhypervisor updates\n<\/li>\n<li data-section-id=\"lyesw6\" data-start=\"2810\" data-end=\"2834\">\nmaintenance planning\n<\/li>\n<li data-section-id=\"1xvx3jt\" data-start=\"2835\" data-end=\"2863\">\ntesting critical updates\n<\/li>\n<\/ul>\n<hr data-start=\"2865\" data-end=\"2868\">\n<h2 data-section-id=\"ye7pxv\" data-start=\"2870\" data-end=\"2903\"><span role=\"text\">Operational IT security<\/span><\/h2>\n<p data-start=\"2905\" data-end=\"2979\">We apply security measures to protect infrastructure and data.<\/p>\n<ul data-start=\"2981\" data-end=\"3223\">\n<li data-section-id=\"pq9p2\" data-start=\"2981\" data-end=\"3019\">\nantivirus \/ EDR solution administration\n<\/li>\n<li data-section-id=\"2bkut1\" data-start=\"3020\" data-end=\"3052\">\nsecurity alert monitoring\n<\/li>\n<li data-section-id=\"1cl1vev\" data-start=\"3053\" data-end=\"3081\">\nvulnerability management\n<\/li>\n<li data-section-id=\"jfof9e\" data-start=\"3082\" data-end=\"3124\">\nsecurity policy configuration (GPO)\n<\/li>\n<li data-section-id=\"n4gall\" data-start=\"3125\" data-end=\"3168\">\nemail protection (anti-spam, anti-phishing)\n<\/li>\n<li data-section-id=\"ejbdqm\" data-start=\"3169\" data-end=\"3196\">\nuser access control\n<\/li>\n<li data-section-id=\"1wg109d\" data-start=\"3197\" data-end=\"3223\">\nUTM firewall configuration\n<\/li>\n<\/ul>\n<hr data-start=\"3225\" data-end=\"3228\">\n<h2 data-section-id=\"scgwkr\" data-start=\"3230\" data-end=\"3266\"><span role=\"text\">Backup and recovery management<\/span><\/h2>\n<p data-start=\"3268\" data-end=\"3333\">We ensure data protection and the possibility of rapid recovery.<\/p>\n<ul data-start=\"3335\" data-end=\"3478\">\n<li data-section-id=\"1xpon7n\" data-start=\"3335\" data-end=\"3363\">\nbackup solution configuration\n<\/li>\n<li data-section-id=\"2mecrq\" data-start=\"3364\" data-end=\"3392\">\nbackup job monitoring\n<\/li>\n<li data-section-id=\"17tabum\" data-start=\"3393\" data-end=\"3423\">\nperiodic check backup restore\n<\/li>\n<li data-section-id=\"10he2i6\" data-start=\"3424\" data-end=\"3448\">\ndata retention policies\n<\/li>\n<li data-section-id=\"1487p39\" data-start=\"3449\" data-end=\"3478\">\ndisaster recovery procedures\n<\/li>\n<\/ul>\n<hr data-start=\"3480\" data-end=\"3483\">\n<h2 data-section-id=\"fb9t2x\" data-start=\"3485\" data-end=\"3529\"><span role=\"text\">User and equipment onboarding<\/span><\/h2>\n<p data-start=\"3531\" data-end=\"3582\">We quickly configure new users and IT equipment.<\/p>\n<ul data-start=\"3584\" data-end=\"3787\">\n<li data-section-id=\"1tg3tbx\" data-start=\"3584\" data-end=\"3617\">\nuser account configuration\n<\/li>\n<li data-section-id=\"1nfrzm2\" data-start=\"3618\" data-end=\"3646\">\nlaptop \/ desktop preparation\n<\/li>\n<li data-section-id=\"7iasgl\" data-start=\"3647\" data-end=\"3685\">\nemail configuration and application access\n<\/li>\n<li data-section-id=\"1io6vx\" data-start=\"3686\" data-end=\"3732\">\nmulti-factor authentication (MFA) setup\n<\/li>\n<li data-section-id=\"tkbi2e\" data-start=\"3733\" data-end=\"3763\">\ninstall necessary applications\n<\/li>\n<li data-section-id=\"145dhbg\" data-start=\"3764\" data-end=\"3787\">\nVPN access configuration\n<\/li>\n<\/ul>\n<hr data-start=\"3789\" data-end=\"3792\">\n<h2 data-section-id=\"1dq4oqy\" data-start=\"3794\" data-end=\"3835\"><span role=\"text\">Incident and request management<\/span><\/h2>\n<p data-start=\"3837\" data-end=\"3887\">We ensure efficient management of IT requests.<\/p>\n<ul data-start=\"3889\" data-end=\"4094\">\n<li data-section-id=\"1om4l95\" data-start=\"3889\" data-end=\"3907\">\nticketing system\n<\/li>\n<li data-section-id=\"xoqqn\" data-start=\"3908\" data-end=\"3944\">\nincident prioritization according to SLA\n<\/li>\n<li data-section-id=\"1kx5es3\" data-start=\"3945\" data-end=\"3983\">\nescalation to higher level (L3)\n<\/li>\n<li data-section-id=\"1qpyztk\" data-start=\"3984\" data-end=\"4005\">\nperiodic reporting\n<\/li>\n<li data-section-id=\"1kky2nl\" data-start=\"4006\" data-end=\"4052\">\nroot cause analysis\n<\/li>\n<li data-section-id=\"b8b8br\" data-start=\"4053\" data-end=\"4094\">\ninfrastructure improvement recommendations\n<\/li>\n<\/ul>\n<hr data-start=\"4096\" data-end=\"4099\">\n<h2 data-section-id=\"1310egf\" data-start=\"4101\" data-end=\"4140\"><span role=\"text\">IT documentation and standardization<\/span><\/h2>\n<p data-start=\"4142\" data-end=\"4207\">We ensure correct documentation of IT infrastructure and processes.<\/p>\n<ul data-start=\"4209\" data-end=\"4365\">\n<li data-section-id=\"1g37vg0\" data-start=\"4209\" data-end=\"4237\">\ninfrastructure documentation\n<\/li>\n<li data-section-id=\"1kdd9bv\" data-start=\"4238\" data-end=\"4282\">\nIT equipment records (asset management)\n<\/li>\n<li data-section-id=\"1axcsx2\" data-start=\"4283\" data-end=\"4310\">\nIT operational procedures\n<\/li>\n<li data-section-id=\"12ajeow\" data-start=\"4311\" data-end=\"4343\">\nbasic security policies\n<\/li>\n<li data-section-id=\"1g8rk5u\" data-start=\"4344\" data-end=\"4365\">\nuser guides\n<\/li>\n<\/ul>\n<hr data-start=\"4367\" data-end=\"4370\">\n<h2 data-section-id=\"gclnda\" data-start=\"4372\" data-end=\"4407\"><span role=\"text\">Benefits for your business<\/span><\/h2>\n<ul data-start=\"4409\" data-end=\"4670\">\n<li data-section-id=\"5u1v3l\" data-start=\"4409\" data-end=\"4457\">\nreducing downtime\n<\/li>\n<li data-section-id=\"mfed76\" data-start=\"4458\" data-end=\"4486\">\nIT incident prevention\n<\/li>\n<li data-section-id=\"1n530cb\" data-start=\"4487\" data-end=\"4509\">\npredictable costs\n<\/li>\n<li data-section-id=\"1wqabtm\" data-start=\"4510\" data-end=\"4548\">\naccess to multidisciplinary expertise\n<\/li>\n<li data-section-id=\"1dvljb9\" data-start=\"4549\" data-end=\"4591\">\nsecure and updated infrastructure\n<\/li>\n<li data-section-id=\"141rrbb\" data-start=\"4592\" data-end=\"4625\">\nfast user support\n<\/li>\n<li data-section-id=\"1jf5bcu\" data-start=\"4626\" data-end=\"4670\">\nscalability as the business grows\n<\/li>\n<\/ul>\n<hr data-start=\"4672\" data-end=\"4675\">\n<h2 data-section-id=\"2szh38\" data-start=\"4677\" data-end=\"4724\"><span role=\"text\">Outsource IT to professionals<\/span><\/h2>\n<p data-start=\"4726\" data-end=\"4912\">Through our IT support outsourcing services, we offer you a stable, secure and easy-to-manage technological environment so that you can focus on developing your business.<\/p><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e262f88 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e262f88\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-918de93\" data-id=\"918de93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0751e00 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0751e00\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-dc88a0a\" data-id=\"dc88a0a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d794446 elementor-widget elementor-widget-heading\" data-id=\"d794446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge us now!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5a0564b\" data-id=\"5a0564b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c5a97f elementor-align-center elementor-widget elementor-widget-elementskit-button\" data-id=\"7c5a97f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"\/en\/contact\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tContact Us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-01b1dad\" data-id=\"01b1dad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85a9922 elementor-align-center elementor-widget elementor-widget-elementskit-button\" data-id=\"85a9922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"\/en\/services\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tServices\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-28c721a e-flex e-con-boxed e-con e-parent\" data-id=\"28c721a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Externalizare Suport IT (Managed IT Services \u2013 MSP) Acasa Externalizare suport IT (MSP) Services List Externalizare suport IT (MSP) Securitate IT &amp; Evaluare de risc Infrastructur\u0103 &amp; Virtualizare Solutii si Infrastructur\u0103 Microsoft Solutii Software Arhitectur\u0103 de re\u021bea Description for Our Service Externalizare Suport IT (Managed IT Services \u2013 MSP) Externalizeaz\u0103 administrarea IT c\u0103tre o echip\u0103&hellip; <a class=\"more-link\" href=\"https:\/\/gobalt.ro\/en\/servicii\/externalizare-suport-it\/\">Continue reading <span class=\"screen-reader-text\">Externalizare Suport IT<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":325,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-432","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/comments?post=432"}],"version-history":[{"count":37,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/432\/revisions"}],"predecessor-version":[{"id":902,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/432\/revisions\/902"}],"up":[{"embeddable":true,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/325"}],"wp:attachment":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/media?parent=432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}