{"id":432,"date":"2025-10-22T13:59:57","date_gmt":"2025-10-22T13:59:57","guid":{"rendered":"https:\/\/gobalt.cwtest.ro\/?page_id=432"},"modified":"2026-10-05T11:08:46","modified_gmt":"2026-10-05T09:08:46","slug":"externalizare-suport-it","status":"publish","type":"page","link":"https:\/\/gobalt.ro\/en\/servicii\/externalizare-suport-it\/","title":{"rendered":"Externalizare Suport IT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"432\" class=\"elementor elementor-432\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36fb22da elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"36fb22da\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c68ceb8\" data-id=\"2c68ceb8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a239e6b elementor-widget elementor-widget-heading\" data-id=\"2a239e6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Externalizare Suport IT (Managed IT Services \u2013 MSP)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f9a40 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c3f9a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Acasa<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-right-arrow2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Externalizare suport IT (MSP)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4da7200 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4da7200\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-420fb3f2\" data-id=\"420fb3f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3e6efbc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e6efbc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-abfb1d3\" data-id=\"abfb1d3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c62e193 elementor-widget elementor-widget-heading\" data-id=\"2c62e193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Servicii<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca7892e active-service elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ca7892e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/servicii\/externalizare-suport-it\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Externalizare suport IT (MSP)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/servicii\/securitate-it-audit-securitate\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Securitate IT &amp; Evaluare de risc<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/servicii\/infrastructura-virtualizare\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Infrastructur\u0103 &amp; Virtualizare<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/servicii\/solutii-microsoft\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Solutii si Infrastructur\u0103 Microsoft<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/servicii\/solutii-software\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Solutii Software<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/servicii\/infrastructura-de-retea\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Arhitectur\u0103 de re\u021bea<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c778641\" data-id=\"3c778641\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be0333e elementor-widget elementor-widget-html\" data-id=\"be0333e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.elementor-widget-image img{\nwidth:100% !important;\nheight:100% !important;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbfc761 elementor-widget elementor-widget-image\" data-id=\"2cbfc761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"668\" src=\"https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2.webp\" class=\"attachment-full size-full wp-image-343\" alt=\"\" srcset=\"https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2.webp 1000w, https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2-300x200.webp 300w, https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2-768x513.webp 768w, https:\/\/gobalt.ro\/wp-content\/uploads\/2025\/10\/security-management-2-18x12.webp 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" style=\"width:100%;height:66.8%;max-width:1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28cdcd93 elementor-widget elementor-widget-heading\" data-id=\"28cdcd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce include serviciul<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d52f0de elementor-widget elementor-widget-heading\" data-id=\"4d52f0de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><h2 data-section-id=\"x4h26u\" data-start=\"165\" data-end=\"222\"><span role=\"text\"><strong data-start=\"167\" data-end=\"222\">Externalizare Suport IT (Managed IT Services \u2013 MSP)<\/strong><\/span><\/h2>\n<p data-start=\"224\" data-end=\"518\">Externalizeaz\u0103 administrarea IT c\u0103tre o echip\u0103 de speciali\u0219ti \u0219i asigur\u0103 func\u021bionarea stabil\u0103, securizat\u0103 \u0219i eficient\u0103 a infrastructurii tale. Oferim servicii complete de suport IT, monitorizare proactiv\u0103 \u0219i administrare infrastructur\u0103, astfel \u00eenc\u00e2t afacerea ta s\u0103 func\u021bioneze f\u0103r\u0103 \u00eentreruperi.<\/p>\n<p data-start=\"520\" data-end=\"712\">Prin servicii MSP (Managed IT Services), prelu\u0103m responsabilitatea opera\u021bional\u0103 a mediului IT, prevenim problemele \u00eenainte s\u0103 afecteze activitatea \u0219i intervenim rapid atunci c\u00e2nd este necesar.<\/p>\n\n\n<br>\n<h2 data-section-id=\"ie3mha\" data-start=\"719\" data-end=\"782\"><span role=\"text\">Suport tehnic utilizatori (Helpdesk) \u2013 Level 1 &amp; Level 2<\/span><\/h2>\n<p data-start=\"784\" data-end=\"930\">Asigur\u0103m suport tehnic pentru utilizatori, at\u00e2t remote c\u00e2t \u0219i on-site, pentru rezolvarea rapid\u0103 a incidentelor IT \u0219i a solicit\u0103rilor opera\u021bionale.<\/p>\n<h3 data-section-id=\"1b250ti\" data-start=\"932\" data-end=\"969\">Level 1 (L1) \u2013 suport opera\u021bional<\/h3>\n<p data-start=\"970\" data-end=\"1017\">Primul punct de contact pentru probleme uzuale:<\/p>\n<ul data-start=\"1019\" data-end=\"1336\">\n<li data-section-id=\"13l4ymp\" data-start=\"1019\" data-end=\"1053\">\nresetare parole \u0219i acces conturi\n<\/li>\n<li data-section-id=\"17wvhi3\" data-start=\"1054\" data-end=\"1093\">\nsuport email (Outlook, Microsoft 365)\n<\/li>\n<li data-section-id=\"1b8hewr\" data-start=\"1094\" data-end=\"1143\">\nconfigurare laptopuri, desktopuri \u0219i periferice\n<\/li>\n<li data-section-id=\"6gsvol\" data-start=\"1144\" data-end=\"1174\">\ninstalare aplica\u021bii standard\n<\/li>\n<li data-section-id=\"nij4mg\" data-start=\"1175\" data-end=\"1217\">\nsuport conectivitate (Wi-Fi, VPN, re\u021bea)\n<\/li>\n<li data-section-id=\"1vhzai7\" data-start=\"1218\" data-end=\"1252\">\ntroubleshooting aplica\u021bii uzuale\n<\/li>\n<li data-section-id=\"j3kfjh\" data-start=\"1253\" data-end=\"1287\">\nsuport remote pentru utilizatori\n<\/li>\n<li data-section-id=\"1iuub3t\" data-start=\"1288\" data-end=\"1336\">\ngestionare solicit\u0103ri prin sistem de ticketing\n<\/li>\n<\/ul>\n<h3 data-section-id=\"20wmnm\" data-start=\"1338\" data-end=\"1378\">Level 2 (L2) \u2013 suport tehnic avansat<\/h3>\n<p data-start=\"1379\" data-end=\"1420\">Interven\u021bii pentru probleme mai complexe:<\/p>\n<ul data-start=\"1422\" data-end=\"1752\">\n<li data-section-id=\"12526rj\" data-start=\"1422\" data-end=\"1471\">\nadministrare Active Directory \/ Microsoft Entra\n<\/li>\n<li data-section-id=\"k4agqh\" data-start=\"1472\" data-end=\"1514\">\nconfigurare politici de securitate (GPO)\n<\/li>\n<li data-section-id=\"1mcl612\" data-start=\"1515\" data-end=\"1567\">\nsuport Microsoft 365 (Exchange, Teams, SharePoint)\n<\/li>\n<li data-section-id=\"x5f3uy\" data-start=\"1568\" data-end=\"1609\">\ntroubleshooting re\u021bea (VLAN, DHCP, DNS)\n<\/li>\n<li data-section-id=\"1d5dlc5\" data-start=\"1610\" data-end=\"1639\">\nconfigurare VPN \u0219i firewall\n<\/li>\n<li data-section-id=\"13mwi75\" data-start=\"1640\" data-end=\"1672\">\nsuport servere Windows \/ Linux\n<\/li>\n<li data-section-id=\"o3wj4a\" data-start=\"1673\" data-end=\"1721\">\nsuport virtualizare (VMware, Hyper-V, Proxmox)\n<\/li>\n<li data-section-id=\"z7fyu\" data-start=\"1722\" data-end=\"1752\">\nintegrare aplica\u021bii business\n<\/li>\n<\/ul>\n<hr data-start=\"1754\" data-end=\"1757\">\n<h2 data-section-id=\"17awl6g\" data-start=\"1759\" data-end=\"1794\"><span role=\"text\">Monitorizare proactiv\u0103 (RMM)<\/span><\/h2>\n<p data-start=\"1796\" data-end=\"1907\">Monitoriz\u0103m permanent infrastructura IT pentru a preveni incidentele \u0219i a asigura disponibilitatea serviciilor.<\/p>\n<ul data-start=\"1909\" data-end=\"2143\">\n<li data-section-id=\"1smtm8\" data-start=\"1909\" data-end=\"1950\">\nmonitorizare servere \u0219i sta\u021bii de lucru\n<\/li>\n<li data-section-id=\"18kv7fs\" data-start=\"1951\" data-end=\"1983\">\nmonitorizare echipamente re\u021bea\n<\/li>\n<li data-section-id=\"190ydpm\" data-start=\"1984\" data-end=\"2018\">\nalerte automate pentru incidente\n<\/li>\n<li data-section-id=\"10i17t\" data-start=\"2019\" data-end=\"2049\">\nmonitorizare uptime servicii\n<\/li>\n<li data-section-id=\"5yuntj\" data-start=\"2050\" data-end=\"2073\">\nverificare backup-uri\n<\/li>\n<li data-section-id=\"q9cdor\" data-start=\"2074\" data-end=\"2109\">\nmonitorizare certificate digitale\n<\/li>\n<li data-section-id=\"du9zw\" data-start=\"2110\" data-end=\"2143\">\ndashboard centralizat de status\n<\/li>\n<\/ul>\n<hr data-start=\"2145\" data-end=\"2148\">\n<h2 data-section-id=\"8g6abg\" data-start=\"2150\" data-end=\"2187\"><span role=\"text\">Administrare infrastructur\u0103 IT<\/span><\/h2>\n<p data-start=\"2189\" data-end=\"2263\">Gestion\u0103m infrastructura IT pentru performan\u021b\u0103, stabilitate \u0219i securitate.<\/p>\n<ul data-start=\"2265\" data-end=\"2557\">\n<li data-section-id=\"xc3143\" data-start=\"2265\" data-end=\"2306\">\nadministrare servere fizice \u0219i virtuale\n<\/li>\n<li data-section-id=\"1pc3ohr\" data-start=\"2307\" data-end=\"2354\">\nadministrare re\u021bea (switching, routing, VLAN)\n<\/li>\n<li data-section-id=\"xo2yg4\" data-start=\"2355\" data-end=\"2386\">\nadministrare Wi-Fi enterprise\n<\/li>\n<li data-section-id=\"1eeqbum\" data-start=\"2387\" data-end=\"2435\">\nconfigurare firewall \u0219i politici de securitate\n<\/li>\n<li data-section-id=\"yrdsye\" data-start=\"2436\" data-end=\"2474\">\nmanagement utilizatori \u0219i permisiuni\n<\/li>\n<li data-section-id=\"19z8kjh\" data-start=\"2475\" data-end=\"2517\">\nconfigurare acces remote securizat (VPN)\n<\/li>\n<li data-section-id=\"fk9c9x\" data-start=\"2518\" data-end=\"2557\">\noptimizare performan\u021b\u0103 infrastructur\u0103\n<\/li>\n<\/ul>\n<hr data-start=\"2559\" data-end=\"2562\">\n<h2 data-section-id=\"10zoizx\" data-start=\"2564\" data-end=\"2602\"><span role=\"text\">Patch management \u0219i actualiz\u0103ri<\/span><\/h2>\n<p data-start=\"2604\" data-end=\"2675\">Men\u021binem sistemele actualizate pentru a reduce riscurile de securitate.<\/p>\n<ul data-start=\"2677\" data-end=\"2863\">\n<li data-section-id=\"1wjaqro\" data-start=\"2677\" data-end=\"2707\">\nactualiz\u0103ri Windows \u0219i Linux\n<\/li>\n<li data-section-id=\"1ws228m\" data-start=\"2708\" data-end=\"2743\">\npatch-uri de securitate aplica\u021bii\n<\/li>\n<li data-section-id=\"l8ylrp\" data-start=\"2744\" data-end=\"2784\">\nactualiz\u0103ri firmware echipamente re\u021bea\n<\/li>\n<li data-section-id=\"uworu\" data-start=\"2785\" data-end=\"2809\">\nactualiz\u0103ri hypervisor\n<\/li>\n<li data-section-id=\"lyesw6\" data-start=\"2810\" data-end=\"2834\">\nplanificare mentenan\u021b\u0103\n<\/li>\n<li data-section-id=\"1xvx3jt\" data-start=\"2835\" data-end=\"2863\">\ntestare update-uri critice\n<\/li>\n<\/ul>\n<hr data-start=\"2865\" data-end=\"2868\">\n<h2 data-section-id=\"ye7pxv\" data-start=\"2870\" data-end=\"2903\"><span role=\"text\">Securitate IT opera\u021bional\u0103<\/span><\/h2>\n<p data-start=\"2905\" data-end=\"2979\">Aplic\u0103m m\u0103suri de securitate pentru protejarea infrastructurii \u0219i datelor.<\/p>\n<ul data-start=\"2981\" data-end=\"3223\">\n<li data-section-id=\"pq9p2\" data-start=\"2981\" data-end=\"3019\">\nadministrare solu\u021bii antivirus \/ EDR\n<\/li>\n<li data-section-id=\"2bkut1\" data-start=\"3020\" data-end=\"3052\">\nmonitorizare alerte securitate\n<\/li>\n<li data-section-id=\"1cl1vev\" data-start=\"3053\" data-end=\"3081\">\nmanagement vulnerabilit\u0103\u021bi\n<\/li>\n<li data-section-id=\"jfof9e\" data-start=\"3082\" data-end=\"3124\">\nconfigurare politici securitate endpoint\n<\/li>\n<li data-section-id=\"n4gall\" data-start=\"3125\" data-end=\"3168\">\nprotec\u021bie email (antispam, anti-phishing)\n<\/li>\n<li data-section-id=\"ejbdqm\" data-start=\"3169\" data-end=\"3196\">\ncontrol acces utilizatori\n<\/li>\n<li data-section-id=\"1wg109d\" data-start=\"3197\" data-end=\"3223\">\nconfigurare firewall UTM\n<\/li>\n<\/ul>\n<hr data-start=\"3225\" data-end=\"3228\">\n<h2 data-section-id=\"scgwkr\" data-start=\"3230\" data-end=\"3266\"><span role=\"text\">Management backup \u0219i recovery<\/span><\/h2>\n<p data-start=\"3268\" data-end=\"3333\">Asigur\u0103m protec\u021bia datelor \u0219i posibilitatea de recuperare rapid\u0103.<\/p>\n<ul data-start=\"3335\" data-end=\"3478\">\n<li data-section-id=\"1xpon7n\" data-start=\"3335\" data-end=\"3363\">\nconfigurare solu\u021bii backup\n<\/li>\n<li data-section-id=\"2mecrq\" data-start=\"3364\" data-end=\"3392\">\nmonitorizare joburi backup\n<\/li>\n<li data-section-id=\"17tabum\" data-start=\"3393\" data-end=\"3423\">\nverificare periodic\u0103 restore\n<\/li>\n<li data-section-id=\"10he2i6\" data-start=\"3424\" data-end=\"3448\">\npolitici reten\u021bie date\n<\/li>\n<li data-section-id=\"1487p39\" data-start=\"3449\" data-end=\"3478\">\nproceduri disaster recovery\n<\/li>\n<\/ul>\n<hr data-start=\"3480\" data-end=\"3483\">\n<h2 data-section-id=\"fb9t2x\" data-start=\"3485\" data-end=\"3529\"><span role=\"text\">Onboarding utilizatori \u0219i echipamente<\/span><\/h2>\n<p data-start=\"3531\" data-end=\"3582\">Configur\u0103m rapid utilizatori noi \u0219i echipamente IT.<\/p>\n<ul data-start=\"3584\" data-end=\"3787\">\n<li data-section-id=\"1tg3tbx\" data-start=\"3584\" data-end=\"3617\">\nconfigurare conturi utilizatori\n<\/li>\n<li data-section-id=\"1nfrzm2\" data-start=\"3618\" data-end=\"3646\">\npreg\u0103tire laptop \/ desktop\n<\/li>\n<li data-section-id=\"7iasgl\" data-start=\"3647\" data-end=\"3685\">\nconfigurare email \u0219i acces aplica\u021bii\n<\/li>\n<li data-section-id=\"1io6vx\" data-start=\"3686\" data-end=\"3732\">\nconfigurare autentificare multi-factor (MFA)\n<\/li>\n<li data-section-id=\"tkbi2e\" data-start=\"3733\" data-end=\"3763\">\ninstalare aplica\u021bii necesare\n<\/li>\n<li data-section-id=\"145dhbg\" data-start=\"3764\" data-end=\"3787\">\nconfigurare acces VPN\n<\/li>\n<\/ul>\n<hr data-start=\"3789\" data-end=\"3792\">\n<h2 data-section-id=\"1dq4oqy\" data-start=\"3794\" data-end=\"3835\"><span role=\"text\">Management incidente \u0219i solicit\u0103ri<\/span><\/h2>\n<p data-start=\"3837\" data-end=\"3887\">Asigur\u0103m gestionarea eficient\u0103 a solicit\u0103rilor IT.<\/p>\n<ul data-start=\"3889\" data-end=\"4094\">\n<li data-section-id=\"1om4l95\" data-start=\"3889\" data-end=\"3907\">\nsistem ticketing\n<\/li>\n<li data-section-id=\"xoqqn\" data-start=\"3908\" data-end=\"3944\">\nprioritizare incidente conform SLA\n<\/li>\n<li data-section-id=\"1kx5es3\" data-start=\"3945\" data-end=\"3983\">\nescaladare c\u0103tre nivel superior (L3)\n<\/li>\n<li data-section-id=\"1qpyztk\" data-start=\"3984\" data-end=\"4005\">\nraportare periodic\u0103\n<\/li>\n<li data-section-id=\"1kky2nl\" data-start=\"4006\" data-end=\"4052\">\nanaliz\u0103 cauz\u0103 r\u0103d\u0103cin\u0103 (root cause analysis)\n<\/li>\n<li data-section-id=\"b8b8br\" data-start=\"4053\" data-end=\"4094\">\nrecomand\u0103ri \u00eembun\u0103t\u0103\u021bire infrastructur\u0103\n<\/li>\n<\/ul>\n<hr data-start=\"4096\" data-end=\"4099\">\n<h2 data-section-id=\"1310egf\" data-start=\"4101\" data-end=\"4140\"><span role=\"text\">Documenta\u021bie \u0219i standardizare IT<\/span><\/h2>\n<p data-start=\"4142\" data-end=\"4207\">Asigur\u0103m documentarea corect\u0103 a infrastructurii \u0219i proceselor IT.<\/p>\n<ul data-start=\"4209\" data-end=\"4365\">\n<li data-section-id=\"1g37vg0\" data-start=\"4209\" data-end=\"4237\">\ndocumentare infrastructur\u0103\n<\/li>\n<li data-section-id=\"1kdd9bv\" data-start=\"4238\" data-end=\"4282\">\neviden\u021b\u0103 echipamente IT (asset management)\n<\/li>\n<li data-section-id=\"1axcsx2\" data-start=\"4283\" data-end=\"4310\">\nproceduri opera\u021bionale IT\n<\/li>\n<li data-section-id=\"12ajeow\" data-start=\"4311\" data-end=\"4343\">\npolitici de securitate de baz\u0103\n<\/li>\n<li data-section-id=\"1g8rk5u\" data-start=\"4344\" data-end=\"4365\">\nghiduri utilizatori\n<\/li>\n<\/ul>\n<hr data-start=\"4367\" data-end=\"4370\">\n<h2 data-section-id=\"gclnda\" data-start=\"4372\" data-end=\"4407\"><span role=\"text\">Beneficii pentru afacerea ta<\/span><\/h2>\n<ul data-start=\"4409\" data-end=\"4670\">\n<li data-section-id=\"5u1v3l\" data-start=\"4409\" data-end=\"4457\">\nreducerea timpilor de nefunc\u021bionare (downtime)\n<\/li>\n<li data-section-id=\"mfed76\" data-start=\"4458\" data-end=\"4486\">\nprevenirea incidentelor IT\n<\/li>\n<li data-section-id=\"1n530cb\" data-start=\"4487\" data-end=\"4509\">\ncosturi predictibile\n<\/li>\n<li data-section-id=\"1wqabtm\" data-start=\"4510\" data-end=\"4548\">\nacces la expertiz\u0103 multidisciplinar\u0103\n<\/li>\n<li data-section-id=\"1dvljb9\" data-start=\"4549\" data-end=\"4591\">\ninfrastructur\u0103 securizat\u0103 \u0219i actualizat\u0103\n<\/li>\n<li data-section-id=\"141rrbb\" data-start=\"4592\" data-end=\"4625\">\nsuport rapid pentru utilizatori\n<\/li>\n<li data-section-id=\"1jf5bcu\" data-start=\"4626\" data-end=\"4670\">\nscalabilitate pe m\u0103sur\u0103 ce afacerea cre\u0219te\n<\/li>\n<\/ul>\n<hr data-start=\"4672\" data-end=\"4675\">\n<h2 data-section-id=\"2szh38\" data-start=\"4677\" data-end=\"4724\"><span role=\"text\">Externalizeaz\u0103 IT-ul c\u0103tre profesioni\u0219ti<\/span><\/h2>\n<p data-start=\"4726\" data-end=\"4912\">Prin serviciile noastre de externalizare suport IT, \u00ee\u021bi oferim un mediu tehnologic stabil, securizat \u0219i u\u0219or de administrat, astfel \u00eenc\u00e2t tu s\u0103 te po\u021bi concentra pe dezvoltarea afacerii.<\/p><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-828d084 elementor-widget elementor-widget-html\" data-id=\"828d084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"gfaq\"><h2>\u00centreb\u0103ri frecvente<\/h2><div class=\"gfaq-item\"><h3>Ce \u00eenseamn\u0103 externalizarea suportului IT?<\/h3><p>Echipa Gobalt preia administrarea IT a firmei: helpdesk Level 1 \u0219i Level 2, monitorizarea serverelor \u0219i a re\u021belei, actualiz\u0103ri, backup verificat \u0219i securitate opera\u021bional\u0103. Tu ai un singur partener responsabil, cu raport lunar despre ce s-a f\u0103cut \u0219i unde sunt riscurile.<\/p><\/div><div class=\"gfaq-item\"><h3>C\u00e2t cost\u0103 suportul IT externalizat?<\/h3><p>Abonamentul lunar se stabile\u0219te dup\u0103 num\u0103rul de utilizatori, servere \u0219i loca\u021bii. Pentru suport punctual, tariful este de 35 EUR\/or\u0103 Level 1 \u0219i 45 EUR\/or\u0103 Level 2. Detalii despre modele g\u0103se\u0219ti pe pagina <a href=\"\/mentenanta-it-brasov\/\">Mentenan\u021b\u0103 IT Bra\u0219ov<\/a>.<\/p><\/div><div class=\"gfaq-item\"><h3>Merit\u0103 dac\u0103 avem deja departament IT?<\/h3><p>Da. Multe firme ne folosesc ca nivel 2 pentru echipa intern\u0103: proiecte de infrastructur\u0103, securitate, acoperire \u00een concedii sau incidente complexe. Echipa ta r\u0103m\u00e2ne \u00een control, noi complet\u0103m expertiza care lipse\u0219te.<\/p><\/div><div class=\"gfaq-item\"><h3>C\u00e2t de repede interveni\u021bi la o problem\u0103?<\/h3><p>R\u0103spundem \u00een maximum 4 ore lucr\u0103toare, iar timpii de interven\u021bie pentru incidentele critice sunt asuma\u021bi prin contract (SLA). Intervenim remote sau la sediu, \u00een Bra\u0219ov \u0219i \u00eemprejurimi.<\/p><\/div><p class=\"gfaq-cta\">Ai alt\u0103 \u00eentrebare? <a href=\"\/check-up-it-gratuit\/\">Programeaz\u0103 un check-up IT gratuit<\/a> sau <a href=\"\/contact\/\">scrie-ne<\/a>.<\/p><\/div><style>.gfaq{margin-top:40px}.gfaq h2{font-size:26px;margin-bottom:18px}.gfaq-item{border-top:1px solid #e3e6ea;padding:16px 0}.gfaq-item h3{font-size:18px;margin:0 0 8px}.gfaq-item p{margin:0;line-height:1.6}.gfaq a{color:#F3921D;font-weight:600}.gfaq-cta{margin-top:18px}<\/style><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Ce \u00eenseamn\u0103 externalizarea suportului IT?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Echipa Gobalt preia administrarea IT a firmei: helpdesk Level 1 \u0219i Level 2, monitorizarea serverelor \u0219i a re\u021belei, actualiz\u0103ri, backup verificat \u0219i securitate opera\u021bional\u0103. Tu ai un singur partener responsabil, cu raport lunar despre ce s-a f\u0103cut \u0219i unde sunt riscurile.\"}}, {\"@type\": \"Question\", \"name\": \"C\u00e2t cost\u0103 suportul IT externalizat?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Abonamentul lunar se stabile\u0219te dup\u0103 num\u0103rul de utilizatori, servere \u0219i loca\u021bii. Pentru suport punctual, tariful este de 35 EUR\/or\u0103 Level 1 \u0219i 45 EUR\/or\u0103 Level 2. Detalii despre modele g\u0103se\u0219ti pe pagina Mentenan\u021b\u0103 IT Bra\u0219ov.\"}}, {\"@type\": \"Question\", \"name\": \"Merit\u0103 dac\u0103 avem deja departament IT?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Da. Multe firme ne folosesc ca nivel 2 pentru echipa intern\u0103: proiecte de infrastructur\u0103, securitate, acoperire \u00een concedii sau incidente complexe. Echipa ta r\u0103m\u00e2ne \u00een control, noi complet\u0103m expertiza care lipse\u0219te.\"}}, {\"@type\": \"Question\", \"name\": \"C\u00e2t de repede interveni\u021bi la o problem\u0103?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"R\u0103spundem \u00een maximum 4 ore lucr\u0103toare, iar timpii de interven\u021bie pentru incidentele critice sunt asuma\u021bi prin contract (SLA). Intervenim remote sau la sediu, \u00een Bra\u0219ov \u0219i \u00eemprejurimi.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e262f88 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e262f88\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-918de93\" data-id=\"918de93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0751e00 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0751e00\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-dc88a0a\" data-id=\"dc88a0a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d794446 elementor-widget elementor-widget-heading\" data-id=\"d794446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Programeaz\u0103 un check-up IT gratuit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5a0564b\" data-id=\"5a0564b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c5a97f elementor-align-center elementor-widget elementor-widget-elementskit-button\" data-id=\"7c5a97f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"\/contact\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tContacteaz\u0103-ne\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-01b1dad\" data-id=\"01b1dad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85a9922 elementor-align-center elementor-widget elementor-widget-elementskit-button\" data-id=\"85a9922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"\/services\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tToate serviciile\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-28c721a e-flex e-con-boxed e-con e-parent\" data-id=\"28c721a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Externalizare Suport IT (Managed IT Services \u2013 MSP) Acasa Externalizare suport IT (MSP) Servicii Externalizare suport IT (MSP) Securitate IT &amp; Evaluare de risc Infrastructur\u0103 &amp; Virtualizare Solutii si Infrastructur\u0103 Microsoft Solutii Software Arhitectur\u0103 de re\u021bea Ce include serviciul Externalizare Suport IT (Managed IT Services \u2013 MSP) Externalizeaz\u0103 administrarea IT c\u0103tre o echip\u0103 de speciali\u0219ti&hellip; <a class=\"more-link\" href=\"https:\/\/gobalt.ro\/en\/servicii\/externalizare-suport-it\/\">Continue reading <span class=\"screen-reader-text\">Externalizare Suport IT<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":325,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-432","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/comments?post=432"}],"version-history":[{"count":43,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/432\/revisions"}],"predecessor-version":[{"id":1198,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/432\/revisions\/1198"}],"up":[{"embeddable":true,"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/pages\/325"}],"wp:attachment":[{"href":"https:\/\/gobalt.ro\/en\/wp-json\/wp\/v2\/media?parent=432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}